As IT has matured over the years, we have focused on making the customer experience easier. However, one frustration that many have is the inability to submit tickets from Chromebooks, phones, or home.
Over the summer, IT moved to a new, web-based service management system called EasyVista. This new system allows staff member to submit IT Requests (tickets) from any device (including Chromebooks and phones) and from any place, on or off the BVSD network. We made this move because we needed to make it easier for our customers to submit service requests and purchase new technology.
As you can see from the screenshot below, EasyVista has a streamlined interface with simple menu options. It’s easy to quickly submit a request for a new issue or check the status of your requests. The Purchase Technology menu lets you shop for technology from our Technology Purchase Program menu.
Eventually EasyVista will be expanded to other departments, the goal being to have one place to submit service requests to Payroll, HR, Maintenance, Security, and IT. Watch for this change to take place over the next couple years.